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Return Policy
Returns and
exchanges are accepted on merchandise within 30 days of receipt for
items that have not been worn, altered, or washed and with all tags
attached. For gift wrapped items, please make sure there are no
damages to or omission of the gift box from your return/exchange to
ensure a full credit. If you choose to keep the Classy Bride
keepsake gift box, you will only get credit for the item and NOT the
gift wrap.
Please note
that the following are not returnable or exchangeable:
Custom Embroidered Items (i.e. Soon to Be “Mrs. Smith” Hoody)
Custom Crystal Items (i.e. “Mrs. Smith” Tank or “Mrs. Smith” Bathing
Suit)
Underwear and Boxers
Favors
Sale Items
We do not refund initial or return shipping and handling charges.
Shipping of returned/exchanged goods is the responsibility of the
customer. Please call our customer support line with any questions
at 866-925-2779.
Where do I send my
return or exchange?
Please send your return or exchange to:
Returns Department
- Order #xxxxx
C/O Classy Bride
719 S Los Angeles St #218
Los Angeles CA 90014
1-213-622-1011
How do I make a
return or exchange?
Securely pack and seal the return merchandise and a copy of your
invoice along with any special instructions or comments in an
appropriate shipping box or envelope. Send it back to us using an
insured service to the above address. Make sure to get a tracking
number from the shipping supplier used. (This will provide you with
recourse on your package, as we cannot accept responsibility for
packages that we do not ship ourselves.)
When will
my credit card be refunded?
Once your package has been received at Classy Bride, your refund
will be processed in the original form of payment within 10 business
days. Please note that your banking institution may require
additional days to process and post this transaction to your account
once they have receive the information from Classy Bride.
Please indicate your reason for return:
Size ___ Color ___ Fit ___
Other___ |
